wedding & event questions
Why choose Studio Foliage?
When you entrust your wedding floral designs to Studio Foliage, you can finally lean in to that sigh of relief. One less thing on your plate. We’ve got you. Whether your involvement goes as far as selecting from our À La Carte menu or you invest in our Sur Mesure design service, you can trust that you are leaving your wedding in good hands. Our head designer Andrea and passionate team will create pure floral magic for one of the most special days of your life.
We create art with flowers as our paintbrush. When crafting any of our floral pieces, we meticulously choose the perfect blooms to create the exact look we want. Like an artist sorting through their paint kit for colours to capture the exact sunset before them. We have a specific feeling we try to evoke from our floral creations and to do so we search for the bloom with the exact curve to its stem we need or the perfect petal gradient.
What’s the difference between À La Carte and Sur Mesure?
While both of these services receive the same amount of care and pride in what is created, our creative process is dramatically different, as is the client’s involvement. In a nutshell, À La Carte is limited to the existing menu, whereas there are no limits with what we can create for Sur Mesure.
Our À La Carte service is for the couples who are looking to add a few floral touches to their weddings but don’t have the bandwidth to be involved in the design process. This service is as easy as online shopping and is ideal for couples who are either having intimate events or elopements. It is extra helpful if you are familiar with our style so you know what to expect when handing full creativity over to us.
There is no minimum investment for À La Carte.
Our Sur Mesure service is where a partnership can arise between you and Andrea. Sur Mesure weddings are for couples who want to develop a full design concept and who prioritise florals as a key element of their wedding. Andrea’s goal is to design events with heart and creativity, while honouring the unique vision of each client.
The minimum investment for Sur Mesure is 5,000$.
Compare the two services here
What does a Sur Mesure event include?
Going for a fully tailored wedding design includes one on one time with our head designer Andrea. After going through your inspiration, Andrea will present you with an exploration of creativity that aims to exceed your expectations. This comes in the form of a beautiful proposal containing a personally curated mood board.In addition to your tailored proposal, Sur Mesure clients have access to email correspondence, delivery, installation, and teardown services.
What does an À La Carte event include?
The À La Carte service features an easy to use online shopping experience. You have a large selection of personal and decor flowers to choose from, designed in your choice of colour family and ambiance. This is the extent of the customization available for À La Carte. This service does not offer consultations, and all creative choices are completely left in the hands of our designers
Are there any minimums?
Sur Mesure services start with a minimum investment of 5,000 $.
We’re happy to offer our À La Carte menu with no minimum investment.
How do I get pricing info?
Is a deposit required?
For our Sur Mesure service, a deposit of 25% of the estimate is required upon signing the contract. The balance will be due 30 calendar days before the date of your event.
À La Carte requires full payment at checkout.
INQUIRING for SUR MESURE
How do I inquire about my event?
Fill out our quick form and we’ll be in touch within the next 5 business days!
How far in advance should I inquire?
You can fill out the form whenever you’d like, however we don't typically book events more than 9 months in advance.
What does the booking process entail and when is booking finalised ?
After you submit your inquiry, we check to see if we are available and if we’re on the same wavelength. The next step is the creation of your design proposal and estimated pricing. If you have questions or anything you’d like to change or add, one revision is included to accommodate this. Once you’re happy with the proposal, we are ready to book your wedding and make your floral dreams come true!
Booking is complete upon reception of the deposit and signing the contract.
INQUIRING for À La Carte
How do I inquire about my event?
There is no need to inquire for À La Carte! It’s as simple as any other online shopping experience. Simply add your desired items to your cart and follow the steps to complete your booking.
How far in advance should I book?
We accept À La Carte bookings up to 6 months in advance and as late as up to 2 weeks before the wedding.
What if I want to add another item to my À La Carte order if it has already been placed?
Most small changes or additions should be no problem. Send us an email with your change requests to firstname.lastname@example.org. If you are requesting changes within 14 calendar days of your event, or have large additions, please give us a call at 514-694-4620 to see if we can accommodate.
What does the booking process entail and when is booking finalised ?
After adding all your items, quantities, and Colour Family & Ambiance, you will be prompted to choose your pick up date and time at checkout. Once that is all processed, you are booked! Now just wait for that date to come along and pick up your flowers then. Zero stress or further worries.
Can I pick up my flowers the day before my event?
We recommend picking up your flowers either the evening before your event or the day of. Earlier than that and we cannot guarantee that flowers will still look fresh for your event.
What happens if the date that I want isn't available?
If the date is not showing up as available, it means we are fully booked for that date. If you are interested in a small quantity of items for an unavailable date, email us at email@example.com to see if we could accommodate you.
I booked with you a month ago and have only received one email. What communication should I expect to receive from you?
Very little! Once everything is confirmed, trust that we will work our magic and have your flowers ready for pick up on your selected date. You’ll receive more communication from us via email a week before your wedding. You are of course welcome to reach out to us by phone or email if you have any questions or concerns, and don’t forget to check your junk mail folder!
I forgot to pick my Colour Family & Ambiance! What do I do?
You’re planning a wedding, it’s easy to forget things! Just send us an email at firstname.lastname@example.org and we will adjust your order to have your colour family and ambiance included.
OTHER WEDDING/EVENT QUESTIONS
Can I bring my own vases?
For Sur Mesure we typically only use our own vases. We have a large selection of vessels and we will present to you the best fit for your specific aesthetic.
If you wanted to source your own vases, they have to be approved with us first to ensure that their shape and size can accommodate our design style.
We only work with our own vessels for À La Carte. When you are choosing your items you will see the choice of vessel (if applicable) with each item upon selection.
Do I get to keep the vases used for my event?
Our Sur Mesure weddings include a tear-down service where we retrieve all of our vessels and/or structures after your event. In an effort to reduce our ecological footprint we reuse whenever possible. These vessels can be purchased at an additional cost if you’d like to keep them or allow your guests to take home centrepieces.
À La Carte purchases include the vases and flower frogs that come with your arrangements. Check out our Flower Frog Recycling Program if you would like to bring the vessels back after your event.
Do you have arch structures to rent?
Yes. Our arch structures as well as any other floral installations that require assembly are available for our custom Sur Mesure services.
What is your cancellation policy?
Sur Mesure //
We require at least 30 days written notice from the event date to notify us of any change or cancellation requests.
Studio Foliage retains all deposits and payments made up until the point of termination. Cancellation requests made less than 30 days from the event date are not eligible for refunds and the Client is responsible to pay up to 100% of the final amount owing.
Studio Foliage reserves the right to cancel this contract if at any time the Florist feels that the obligations cannot be met. In the highly unlikely event that Studio Foliage needs to cancel services for your date, we may issue up to 50% refund and attempt to find another competent professional to take on your event.
À La Carte //
Cancellations requested more than 14 days from the pickup date are eligible for a full refund.
Cancellations requested 14 days or less from the pickup date may be eligible to receive a 50% refund.
Cancellations requested within 72 hours of the pickup date are not eligible for credit or refund.
Once the flowers leave our premises the client assumes full responsibility for the items. Studio Foliage will not be liable for any damages or diminished freshness.
Can I choose specific flowers for my event?
No. The design choices for our À La Carte menu is completely decided upon by two factors. Seasonal and market availability, as well as our head designer’s choice. If there is a specific, meaningful flower that is important for you to have in your bouquet then we encourage you to look at our Sur Mesure wedding services to see if this is a possibility.
I’m looking for more than just bouquets/personal flowers, table centres, etc., why don’t you offer arches or other statement pieces in À La Carte?
Arches and other installations are sculptural pieces and require our designers to be present for set up and adjustments. Because we do not offer delivery or set-up with À La Carte, unfortunately can’t offer larger pieces with this service.
Can I pay extra for À La Carte delivery?
Yes, you can reach out to us at email@example.com for a delivery quote once your order has been placed.
Note that we only offer deliveries for the greater Montreal area.
What if my event isn't a wedding?
No problem at all! Our florals are available to celebrate any event. Our À La Carte menu might be exactly what you need to dress up your tables, or inquire about Sur Mesure if you have your heart set on fully transforming a space.
Why can’t I add a regular bouquet or plants to my wedding order?
Our À La Carte menu is a separate inventory from our regular shop inventory. If you’d like another item, you’ll have to place a separate order with that item and simply pick the same pick up date. That being said, anything other than À La Carte can not be ordered more than a month in advance.
daily bouquets & delivery / shipping / pickup
What are your store hours?
Wednesday: 11:00am - 5:00pm
Thursday: 11:00am - 5:00pm
Friday: 11:00am - 6:00pm
Saturday: 11:00am - 5:00pm
Sunday: 11:00am - 5:00pm
Orders, Returns, Shipping, Policies
Do you offer Store Pickup?
Absolutely, simply choose the store pick up option at checkout along with the time and date which works best for you.
What if I am not / the recipient is not home at the time of delivery
If the recipient is not home at the time of delivery we will attempt to contact them by phone. Our driver will collaborate with the recipient on the best place to leave the order in their absence, or depending on the circumstances we may offer to leave the order with a neighbour. If we are unable to reach the recipient, the delivery will be left at the door (weather permitting). Absolutely NO REFUNDS will be made if a package is forgotten outside.This includes sun / cold damage if the recipient is unable to bring the flowers inside at time of delivery. Once flowers leave the store premises, Studio Foliage is no longer responsible for damages or mishandling that may occur.
Please ensure you are home during your delivery day, or if you are sending a gift it is your responsibility to notify the recipient that a delivery will be arriving.
If we are unable to reach the domicile for delivery (such as an apartment building) or in the case of extreme weather conditions, the order will be brought back to our shop and we will contact the sender to reschedule the delivery. Note that we will charge a second delivery fee if we need to do more than one delivery attempt.
What is your return/exchange policy?
FLOWERS: All flowers are final sale and non-refundable. If you encounter any issues with the quality of your flowers within 24 hours, reach out with photos and your invoice number to firstname.lastname@example.org. We may be able to offer you a store credit or a replacement bouquet depending on the circumstances.
After that 24 hour window, flower care is the responsibility of the recipient and is no longer eligible for a refund or store credit.
*Note: we will not be responsible for improper care or damage due to deliveries forgotten outside after they’ve been delivered. It is the customer’s responsibility to ensure that someone is home to receive the delivery.
PLANTS: Plants in good condition can be exchanged within a 2 week period of receiving your order as long as you have your purchase order. If your plant isn’t looking good within 48 hours of receiving them, reach out to email@example.com with your order number and photos of the plant for support.
*Note: some damage/stress from shipping can be normal and does not take away from your healthy plant!
*Note: for exchanges with Canada Post, customers will have to cover the cost of the shipping. Return address should be 49A Donegani Avenue, Pointe-Claire, Quebec, H9R 2V8. Exchanges or credits will be processed once the plant has successfully arrived at the shop in good condition.
HARD GOODS: All hard goods can be refunded within 2 weeks of purchase. They must be in new condition and you must have your purchase order to be eligible for a refund. After the two week period, they are not refundable or exchangeable.
*Note: for exchanges/returns with Canada Post, customers will have to cover the cost of the shipping. Return address should be 49A Donegani Avenue, Pointe-Claire, Quebec, H9R 2V8. Returns/exchanges/credits will be processed once the item has successfully arrived at the shop in good condition.
WORKSHOPS: All workshops are non-refundable. However, you may be eligible for a store credit if you request to cancel within a certain timeframe.
Cancellation requests made 5 days or less from the workshop date are not eligible for credit.
Cancellation requests made between 6 and 14 days of the workshop date are eligible for a store credit for 50% of the ticket price.
Cancellation requests made more than 14 days from the workshop date will be eligible for a store credit for the entire ticket price.
If you are unable to attend an event, you can opt to transfer your spot to someone else at any time. Just call/email us at 514-694-4620 / firstname.lastname@example.org with the name and phone number of the person who will be replacing you.
EVENTS: Scroll up to our wedding section to see our cancellation policy for events.
DISCONTINUED ITEMS: All discontinued items are final sale. See here for all discontinued items.
SHIPPING COSTS: All shipping costs are non refundable.
I just received my order and something is missing/broken?
Send us a photo and your order details at email@example.com and we will make it right for you