Delivery, Pickup & Returns

Shipping & Pickup FAQ
Everything you need to know to get your hands on the goods!
 
 
Where do you ship?
  • We ship to all Canadian Provinces & Territories.
  • We do not ship internationally at this time.
 
Are you still shipping even with Covid-19?
  • Yes, we are still shipping!
  • We have put sanitary measures in place and are working hard to get you your orders!
 
What shipping options are available for Canada?
  • Canada Post
    • This option is valid for all Canadian addresses.
    • Choose this option at checkout.
    • Options of Expedited and Xpresspost.
    • Unfortunately, this option is not available for fresh florals. 
  • BoxKnight
    • This option is only available for addresses within the Island of Montreal, Laval, and the South Shore.
    • Choose this option at checkout
    • Montreal & West Island: $12.00.
    • Laval & South Shore: $14.00.
 
What items qualify for Canada Post shipping?
  • Unfortunately fresh florals do not qualify, but everything else does!
    • Plants
    • Planters
    • Books
    • Essential Oils & Candles
    • Handmade Items
    • Plant Accessories
    • Cute Combos
    • Greeting Cards
    • Home Decor & Art
 
What items qualify for BoxKnight shipping?
All items qualify!
  • Plants
  • Fresh Florals
  • Planters
  • Books
  • Essential Oils & Candles
  • Handmade Items
  • Plant Accessories
  • Cute Combos
  • Greeting Cards
  • Home Decor & Art
     
    What are the shipping prices?
    • Shipping is a flat rate, but varies by province/territory or local Montreal sector

    • BoxKnight local delivery prices are listed below by area:
      • Montreal & West Island: $12
      • Laval & South Shore: $14
    • Canada Post Expedited prices by province are listed below:
      Xpresspost rates can be calculated at checkout.
      • Quebec: $18
      • Ontario: $22
      • Alberta: $34
      • British Columbia: $34
      • Manitoba: $32
      • New Brunswick: $26
      • Newfoundland and Labrador: $34
      • Nova Scotia: $26
      • Prince Edward Island: $26
      • Saskatchewan: $34
      • Northwest Territories: $34
      • Yukon: $26
      • Nunavut: $34
     
    When do you ship and how long does it take?
    • BoxKnight
      • Orders placed before 4:00 pm EST will ship the next day. Orders placed after 4:00 will ship the day after.
      • BoxKnight specialises in afternoon and evening deliveries.
      • Your order may arrive any time between 11:00 AM - 9:00 PM, however, please note that they usually arrive later in the day.
      • Unfortunately at this time, we cannot provide tracking information. If you require information about your local delivery please call 1-888-694-4620 and have your order number ready!
      • Please note that national and provincial holidays may be cause for delays without prior notice. 

    • Canada Post
      • Plants are shipped on Mondays to prevent packages from sitting over the weekend in transit
      • Orders destined for Montreal, Ottawa, and Toronto may ship out on Tuesdays
      • General transit estimate: Please note that shipping times vary and may be delayed due to COVID-19:
        Expedited: 5 - 10 business days
        Xpresspost: 3 - 5 business days
      • You will be provided with tracking information via email.
      • Please note that national and provincial holidays may be cause for delays without prior notice. 

        ***Please note that Saturday Midnight EST is the cutoff for same-week shipments via Canada Post. Orders placed after Saturday Midnight will ship the following Monday.
     

    Can I pick up my order?
    • Yes, you can!
      • Choose this option at checkout.
      • You will receive an email notification when your order is ready to be picked up.
      • Please call us (514-694-4620) when you're on your way and we will bring your order out on your arrival.
      • We are located in the West Island of Montreal at 49A Donegani, Pointe-Claire.
      • We thank you in advance for respecting a distance of 2 metres from the door. Stay Safe!
     
    How are plants packaged for shipping?
    • Plants are packed in recyclable paper sleeves.
    • Shredded wood fibres or shredded paper is used to cover the soil to prevent soil loss. This can be composted after unwrapping your plants.
    • Products are arranged in boxes for their journey, insulated and padded with unbleached paper or bubble wrap where necessary.
    • If packing peanuts are used, they are starch-based and will dissolve with water!
     
    Returns
    What is your return policy?
    We’re sad to see any foliage friend not be able to stay at its new home, but in the event that you would like to return any plant or flower to our shop, here’s what you need to know:
    • We do not accept any returns, it is in store exchange only
    • Refunds are case by case.
    • 3 Day policy on florals
    • 2 week guarantee on plants - provided you have not repotted, transplanted, or fertilised or divided your plant in any way.
    • We guarantee healthy plants on arrival. If they're significantly damaged or die within 14 days of arrival, we'll replace them or refund them. If there are any problems with or damage to your order, please take photos right away and contact bonjour@studiofoliage.com within 48 hours of receiving your parcel.  
     
    Still have questions? Reach out at bonjour@studiofoliage.com!